Agentforce
#1 in Enterprise Agent Platformssalesforce · seit September 2024 · 63× · zuletzt 30. Juni 2026
100
Momentum
Agentforce is Salesforce's platform for building and deploying autonomous AI agents within the Salesforce ecosystem. The product is based on the Atlas Reasoning Engine and enables enterprises to create and deploy specialized agents for customer service, sales, marketing, and operations. Since its launch in September 2024, Agentforce has experienced significant enterprise adoption, with acquired ARR of $1.2 billion and a 205% year-over-year ARR increase.
Momentum trend
04.04.03.07.
Features
| Compliance/Certification | Inherits Salesforce compliance infrastructure: SOC 2 Type II, HIPAA (with BAA), GDPR, ISO 27001, PCI-DSS, FedRAMP; Einstein Trust Layer for data masking/zero retention |
| Deployment Model | Fully hosted on Salesforce Cloud (multi-region/Hyperforce for data residency); no on-premise deployment available |
| Use Case Scope | Autonomous AI agents for service, sales, marketing, commerce, HR, IT, and industry-specific workflows in enterprises |
| Integrations | MuleSoft (API/Agentforce Connector), Slack, Tableau MCP, Data Cloud/Data 360, Zendesk, Zoom/Google Meet (via Momentum), AppExchange partners |
| License | Proprietary/commercial; requires Salesforce Enterprise Edition or higher as a base |
| Platform | Cloud SaaS, part of the Salesforce Customer 360/Agentforce 360 platform; accessible via Salesforce Lightning, mobile, Slack |
| Price | Flex Credits: $500/100,000 credits (~$0.10/action); Conversations: $2/conversation; add-ons from $125/user/month; Foundations tier free (200,000 Flex Credits) |
| Release Date | Announced August 28, 2024 at Dreamforce preview event, multiple iterations since (incl. Agentforce 3, Agentforce 360 in October 2025) |
